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COVID - 19 FAQ

  • Death Claim Related FAQs
  • Survival / Maturity Related FAQs
  • Annuity Related FAQs
  • Health Claims Related FAQs
Death Claim Related FAQs

For all FAQ and information related to policy claims, kindly visit the 'Claims' Section of our website.

At Reliance Nippon Life Insurance, we stand by you and your loved ones in your hour of need.

We will cover claims arising out of deaths due to COVID-19. Such Death Claims are treated at par with other causes of death and processed as per Policy Terms & Conditions. Therefore, subject to policy conditions, death claims due to COVID-19 are admissible.

Please click this link https://www.reliancenipponlife.com/claims/death-claims to access the list of documents required to process a death claim

The claim can be submitted at your nearest RNLIC branch office, click here to find your nearest branch.

In the event that your nearest RNLIC Branch is closed due to Govt. directives on the Covid-19 pandemic, you can email us the scanned copy of the duly filled claim forms and other mandatory documents listed above at rnlife.claims@relianceada.com

While it is our endeavor to process all claims in a timely manner, the current lockdown may impact the turnaround time (TAT) in a few cases.

The standard timelines for various types of claims are detailed below:

  • • Early Claims i.e. death within 3 years of policy commencement/ issuance/ revival/ rider addition, whichever is later: TAT – 45 Working days from the date of intimation
  • • Non-Early Claims i.e. death after 3 years of policy commencement/ issuance/ revival/ rider addition, whichever is later: TAT – 10 Working days from the date of intimation
  • • Service Guarantee Claims* i.e. death in policies where 4 or more annual premiums have been paid: TAT – 10 calendar days from the date of intimation

*Claims where 1 or more mandatory documents are not submitted/ Claims which warrant investigations/ Claims in Lapsed Policies are excluded from the above Guarantee

To know the status of the claim submitted by you, the following options are available:-

Survival / Maturity Related FAQs

At Reliance Nippon Life Insurance, we are committed to processing your benefit payouts speedily. To enable us to do the same, please submit your Bank Account details i.e. Personalized Cancelled Cheque or Copy of Bank Passbook or Copy of Bank Statement. Subject to successful verification of your bank account, the benefit amount will be credited to the same bank account within 5 working days from the due date.

If you have not submitted your bank account details yet, to submit your bank details now and receive direct credit to your bank account within 5 working days from the due date.

Additional details to be furnished in case:

You hold a Pension Policy Tooltip Icon
  • • Click this link https://www.reliancenipponlife.com/claims/survival-maturity-annuity-claims to download the Annuity Payout Form

    • ×

    As per the policy terms & conditions, on survival of the Life Assured to the Vesting Date, you will get the Fund Value. You must commute a maximum of one third of the Fund Value as on the Vesting Date. The remaining benefit must be applied to purchase an Annuity from RNLIC or from any other registered Life Insurance Company. The Policy will be terminated on payment of the Maturity Benefit.

    ** The above is applicable when the vesting value is greater than Rs. 1 Lakh

    The documents required to process the payout are given below:

    • • Annuity Payout Form
    • • Written consent to purchase Annuity from your Pension policy from RNLIC or any other registered Life Insurance Company
    • • Self-Attested KYC documents
    • • Bank account details such as Personalized Cancelled Cheque or Copy of Bank Passbook or Copy of Bank Statement
    Your current status is other than Resident Indian Tooltip Icon

    Click here to download the NRI Self Declaration Form.

    Alternatively, please use one of the following options to update your bank details or submit additional details and documents:

    ×

    Your current status is other than Resident Indian

    The documents required to process the payout are given below:

    • • NRI Self Declaration
    • • Self-Attested KYC documents
    • • Bank account details such as Personalized Cancelled Cheque or Copy of Bank Passbook or Copy of Bank Statement*

    * In case, the cancelled cheque is from NRE A/c, the payout will be done through cheque mode

Health Claims Related FAQs

We cover claims arising due to COVID-19 – such claims are treated on par with other health claims and are processed as per policy terms & conditions. Therefore, subject to policy conditions, COVID-19 health claims are admissible.

The claim can be submitted at your nearest RNLIC branch office, click here to find your nearest branch.

In the event that your nearest RNLIC Branch is closed due to Govt directives on the Covid-19 pandemic, you can register your claim directly with our TPA, Medi Assist India TPA Pvt. Ltd. by uploading the claim documents on their portal - me.medibuddy.in and following the steps given below:

  • 1. Click on Activate button
  • 2. In the next screen, enter Policyholder’s Name along with Policyholder’s Date of Birth and Policy Number to activate the account
  • 3. Once a new window opens, click the ‘Close’ button on the screen
  • 4. Post that click on ‘Submit Claim’ and update your bank account details and click ‘Select this Account’ button

In case of any assistance in uploading the documents, please call the MediAssist Toll Free Customer Care Number 033-4084-0351/ 52

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