COVID - 19 FAQ

At Reliance Nippon Life Insurance, we are committed to processing your benefit payouts speedily. To enable us to do the same, please submit your Bank Account details i.e. Personalized Cancelled Cheque or Copy of Bank Passbook or Copy of Bank Statement. Subject to successful verification of your bank account, the benefit amount will be credited to the same bank account within 5 working days from the due date.

If you have not submitted your bank account details yet, click here to submit your bank details now and receive direct credit to your bank account within 5 working days from the due date.

Additional details to be furnished in case:

You hold a Pension Policy

• • Click this link https://www.reliancenipponlife.com/claims/survival-maturity-annuity-claims to download the Annuity Payout Form
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As per the policy terms & conditions, on survival of the Life Assured to the Vesting Date, you will get the Fund Value. You must commute a maximum of one third of the Fund Value as on the Vesting Date. The remaining benefit must be applied to purchase an Annuity from RNLIC or from any other registered Life Insurance Company. The Policy will be terminated on payment of the Maturity Benefit.
** The above is applicable when the vesting value is greater than Rs. 1 Lakh
The documents required to process the payout are given below:
• • Annuity Payout Form
• • Written consent to purchase Annuity from your Pension policy from RNLIC or any other registered Life Insurance Company
• • Self-Attested KYC documents
• • Bank account details such as Personalized Cancelled Cheque or Copy of Bank Passbook or Copy of Bank Statement
Your current status is other than Resident Indian

Click here to download the NRI Self Declaration Form.

Alternatively, please use one of the following options to update your bank details or submit additional details and documents:

• • Visit your nearest RNLIC branch office – click here to find the nearest branch along with contact details and status
• • Write to us at claimsrelianceada1
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Your current status is other than Resident Indian

The documents required to process the payout are given below:

• • NRI Self Declaration
• • Self-Attested KYC documents
• • Bank account details such as Personalized Cancelled Cheque or Copy of Bank Passbook or Copy of Bank Statement*

* In case, the cancelled cheque is from NRE A/c, the payout will be done through cheque mode

At Reliance Nippon Life Insurance, we are committed to processing your benefit payouts speedily. To enable us to do the same, please submit your cnnual Life Certificate along with your Bank Account details i.e., Personalized cancelled Cheque or Copy of Bank Passbook or copy of Bank Statement. Subject to receipt of your Life Certificate and successful verification of your bank account, the benefit amount will be credited to the same bank account within 5 working days from the due date.

You can submit the Life Certificate by following the below mentioned steps:

• • Emailing it to us at claimsrelianceada3
• • Visit your nearest RNLIC branch office – click here to find your nearest branch

If you have not submitted your bank account details yet, click here to submit your bank details now and receive direct credit to the same bank account.

Alternatively, you can submit your bank account details through any of the following options:

• • Login through your registered ID and register bank details in the 'bank detail updation' section
• • Email us at claimsrelianceada4
• • Visit your nearest RNLIC branch office, click here to find your nearest branch

We cover claims arising due to COVID-19 – such claims are treated on par with other health claims and are processed as per policy terms & conditions. Therefore, subject to policy conditions, COVID-19 health claims are admissible.

The claim can be submitted at your nearest RNLIC branch office, click here to find your nearest branch.

In the event that your nearest RNLIC Branch is closed due to Govt directives on the Covid-19 pandemic, you can register your claim directly with our TPA, Medi Assist India TPA Pvt. Ltd. by uploading the claim documents on their portal - me.medibuddy.in and following the steps given below:

• 1. Click on Activate button
• 2. In the next screen, enter Policyholder’s Name along with Policyholder’s Date of Birth and Policy Number to activate the account
• 3. Once a new window opens, click the ‘Close’ button on the screen
• 4. Post that click on ‘Submit Claim’ and update your bank account details and click ‘Select this Account’ button

In case of any assistance in uploading the documents, please call the MediAssist Toll Free Customer Care Number 033-4084-0351/ 52